Record the exact symptom
Note whether water remains in the base, whether the pump can be heard, when the programme stops and whether a fault code appears. Record the code exactly and include the make and model in the repair enquiry.
Safe external checks
- Confirm the programme has finished and was not paused
- Look for a visibly kinked drain hose where it is accessible
- Follow the manufacturer's user instructions for cleaning an owner-accessible filter
- Check whether the sink connected to the waste hose is also draining slowly
- Take a clear photo of the display or visible standing water if it is safe
When to stop
Do not remove fixed panels, dismantle the pump or tip a connected dishwasher. Stop using it if water is leaking toward electrical parts, it smells of burning, it smokes or it trips the electrics.
Arrange local dishwasher repair
Send the postcode, make, model, fault code and observations to Fixaki. See the dishwasher repair service page for coverage and enquiry details.