Our reassurance promise
No fault found, nothing to pay
If a Fixaki technician attends and, after reasonable diagnostic checks, cannot identify a fault, you will not be charged for that visit.
This promise does not apply when a fault is found, work is carried out, access to the appliance or installation is unavailable, an appointment is cancelled late, or separately agreed parts or specialist testing are required. Any exception will be explained before the booking or before extra work proceeds.
Friendly help, explained clearly
Our technicians are approachable as well as technically capable. We can explain the problem in plain language, answer questions and show you safe, practical next steps where helpful. You remain in control of whether quoted repair work proceeds.
What affects the price?
- The service postcode and travel required
- The type and complexity of the fault
- Diagnostic and labour time when a fault is identified
- Replacement parts or materials
- Whether additional work is identified after inspection
Before booking
Send the postcode, service category, symptoms and useful photos or model information. Fixaki will explain the next step and confirm the available pricing information before an appointment is agreed.
If the scope changes
If diagnosis shows that parts or work outside the original scope are needed, the additional work will be explained and priced before proceeding. Any job-specific quotation or booking terms take priority over general website information.